As you've arrived on this troubleshooting page, you're perhaps looking for help or our systems have detected that there may be something wrong. Worry not however, we're here to help and get you on your way!
Out dated browser
Old browsers restrict functionallity and are insecure. Technology moves fast and we have to keep up with the curve. Our systems only officially support the following browsers.
- Chrome 55+
- Internet Explorer 10+
- Safari 9+
- Firefox 50+
Cookies are disabled
Our system uses sessions, which is a server-side kinda cookie. These are required and used ONLY during the entry process, nothing is stored on your device. If you disable cookies within your browser, then we won't work.
In-Private / InCognito browsing is being used
We won't tire you with the geeky detail, but InPrivate Browsing can interfere with the smooth operation of our service.
Confirmation email not received
All confirmation emails are sent to the email address used during payment - the person paying the bill, which may be different to the entrant(s) themselves.
There are some email clients which simply don't like emails from automated systems, as EventEntry is. Some will incorrectly flag our confirmation emails as junk/spam and some won't deliver them at all - Hotmail being a prime example.
To reduce this happening, we recommend putting firstname.lastname@example.org & email@example.com within your safe/allowed senders list and also checking your spam/junk folder too. EventEntry will not use your email address for marketing purposes.