Who are EventEntry ?
EventEntry is a family run business based in Cumbria. We're not a corporate sitting in a call centre somewhere, we have a physical office close to Lake Windermere in the heart of the Lake District, with plenty of tea on tap ;-)
We're runners and event organisers ourselves (not a commission-driven marketing company), so we understand exactly how the industry works.
EventEntry was setup because we knew that we could do a better job than that which was available at the time ... and to be honest, we know that we beat a great number of our competitors on price and service now!
We provide a slick, hassle free service to event organisers, so that they can efficiently handle entries for their events.
Is my data safe ?
How long does it take to setup a new event ?
Providing all of the required information is available, usually the same working day.
When will I get paid ?
We usually remit funds to our organisers on the first working day of the month, but we're flexible and can happily accomodate more frequent payouts. Please contact us to discuss.
Can I sell merchandise ?
Of course, it's easy to do at time of entry. Depending upon the cost of the item a 1% handling fee may apply.
I need to ask other questions, is that possible?
Of course. We ask all of the usual question as standard, but you can ask upto 4 additional questions if need be.
Do I get notified when we have an entry ?
As an organiser, you will have access to the Organiser Portal - from here you can see paid up entrants in real time. Should you require email confirmation upon entry, we can accommodate that, but would only recommend this for smaller events - otherwise you're going to be inundated with confirmation emails !
Can I bulk email our entrants ?
Yes, we offer a mailing facility so you you can email entrants with event details or event updates. We aslo provide a comprehensive entrant export, from which you can use the data within other marketing services, such as MailChimp.
Do you charge for refunds ?
The odd single refund, no - that's all part of the service. For bulk refunds, in the case of an event cancellation, yes - we charge £0.50p per refund.
Can we send attachments with the confirmation email ?
Yes. EventEntry can send a single PDF attachment with the original confirmation email.
I'm getting entrants tell me that they haven't received their confirmation ?
There could be a number of things at play here - but it all boils down to email. Only a single confirmation is sent, and that gets sent to the email used during payment. This can be different to the entants actual email address. Or, there 's a typo in the email. Or, and believe it or not this does happen, an email is entered that's not used any more.
I have a fixed limit, how do you stop people entering.
Simple - we set a limit on the event. We can also set limits on individual entry types.
I have a large event, can I get a discount ?
We expect our event to sell out quickly, can you handle that ?
Absolutely. We serve many sell-out events, some selling out within minutes. Our systems are designed to handle large peak demand.
We're giving away t-shirts and need to know sizes.
Easy - we simply ask for the required size. The answer will be available within the Organiser Portal.
Can we offer discount vouchers to our entrants?
Sure - we can accomodate any number of voucher codes, all of which can have different validities, percentage or value discounts and also one-time-use only.
Can we give away entries for free?
Sure you can - this can be done using a voucher code.
I don't want my event to be listed on your main list.
That's ok. We understand that from time to time, you may want to only allow entries for a limited number of people, a private event so to speak. That's easy - we simply set the event to 'private' - you'll still get a friendly link and all other great features, but it won't show in our main listing pages.
How can I see who's entered into my event ?
Via our Organiser Portal.
Once we've set you up, we'll provide you with a login and then you'll have instant access to entrant details in real time.
Why are you cheaper than many competitor online entry providers?
Because we're very efficient in what we do and have low overheads. We're a family run business, not a huge corporate. And anyways, why should things be more expensive than they need to be !?
Can I advertise related products ?
Sorry, no. We've purposely stood aside from advertising on our site. Our daily lives are bombarded with adverts and we're not about to become a sheep and follow the crowd just because it'll bring in a few more pennies. We see ourselves as shepherds, leading the way.
Can I make changes to my event myself ?
Of course you can, after we've setup at least one event for you. Our Organiser Portal contains all the tools you need to manage existing and create new events.